Sales Cloud (Salesforce CRM)
Sales Cloud is the pioneering Salesforce application that is recognized by all as an award-winning service. It is used by companies around the world to grow revenue and increase customer satisfaction. Companies in various industries have implemented Salesforce to create reliability, visibility and flexibility among their sales teams. The application also creates a 360-degree view of their client base for all to see, report on and forecast appropriately. Known as the “Sales Tool that Reps Love to Use”, it empowers companies to manage people and processes more effectively, pursue more business in less time and close more deals.
Service Cloud (Salesforce Call Centre Solution)
Builds customer loyalty. Increases first call resolution and agent productivity. Improved customer satisfaction by 37%. All this while delivering fast customer service from anywhere with Service Cloud that is built on the Salesforce1 Platform. NSI can help your company add more value by customizing Salesforce Customer Service and Support to fit your organization and providing tailored service applications to meet your business needs. Whether you’re on your desktop or on the go, you have everything you need to be more productive, resolve more cases and satisfy your customers.
Salesforce Marketing Cloud
The Salesforce Marketing Cloud, built on the Salesforce1 Platform, allows marketers to create 1:1 campaigns like never before. NSI can help you combine traditional digital channels like email, mobile, social and the web with any conceivable product — from toothbrushes to cars — to turn consumers into customers. NSI can help maximize your company’s marketing efforts by customizing Salesforce Marketing to meet your organization’s unique needs. Our team can analyze your marketing processes and quickly set up new reports that give managers visibility into the effectiveness of marketing investments
Salesforce 1 Platform (Force.com)
NSI offers a full range of custom cloud development services built on cloud platforms such as Force.com, Amazon Web Services and Google App Engine. We partner with clients to fully understand their requirements and develop the ideal solution for their needs. After the solution has been implemented, NSI can train your team and provide ongoing technical support whenever needed.
Utilize NSI’s technical knowhow to develop a custom cloud application to fit your unique business needs. We design, develop and implement a system that provides strategic value, tangible benefits and is easily adaptable.
Custom web portals allow your business to connect to your customers 24 hours a day. Our consulting team provides complete integration between your company’s public website and your Salesforce platform. With custom web portals built by NSI, you have the ability to track customer activity, automate portions of customer service and create and update public web content; such as pricing, directly from within salesforce.com. This is all done through a personal branded website linked to salesforce.com giving you access to view, update and even generate reports in Salesforce based on your customers activity on your web portal.